Privacy Policy

Last Updated: December 19, 2025

At Golden Crown Casino, protecting your privacy isn't just a legal obligation—it's fundamental to building trust with our players. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data. We've written this in plain English rather than dense legal jargon, though the document remains legally binding.

By registering an account and using our services, you agree to the terms outlined in this policy. If you don't agree with any part of this policy, please don't use our casino. We recommend reading this entire document, but we've structured it clearly so you can jump to specific sections that interest you most.

Information We Collect

Understanding what data we collect helps you make informed decisions about using our services. We collect only information necessary to operate the casino legally and provide you with excellent service.

Account Registration Information

When you create an account at Golden Crown Casino, we collect:

• Personal Details: Full name, date of birth, gender, and nationality. We need this to verify you're over 18 and eligible to gamble in your jurisdiction.
• Contact Information: Email address, phone number (optional), and residential address. These let us communicate important information about your account and comply with anti-money laundering regulations.
• Login Credentials: Username and encrypted password. Your password is hashed using industry-standard encryption—even we can't see your actual password.
• Verification Documents: Government-issued ID, proof of address, and payment method verification. Required by gambling regulations to prevent fraud and underage gambling.

Financial Information

To process deposits and withdrawals, we collect:

• Payment Details: Credit card information (last 4 digits only are stored), bank account details, cryptocurrency wallet addresses, or e-wallet information depending on your chosen payment method.
• Transaction History: Records of all deposits, withdrawals, bets placed, and winnings. This data is required for accounting, tax compliance, and responsible gambling monitoring.
• Payment Provider Data: Information shared by payment processors to verify transactions and prevent fraud.

Gameplay and Activity Data

To improve our services and ensure fair play, we track:

• Gaming Activity: Games played, bet amounts, wins and losses, session duration, and playing patterns. This helps us identify problem gambling behavior and personalize game recommendations.
• Account Activity: Login times, IP addresses, device information, and geographic location. Used for security purposes and to detect unauthorized access.
• Bonus Usage: Which promotions you claim, wagering progress, and bonus terms compliance. Ensures fair bonus usage and helps us design better promotions.
• Support Interactions: Live chat transcripts, email correspondence, and support ticket history. Helps us improve customer service and resolve disputes.

Technical Information

Like most websites, we automatically collect certain technical data:

• Device Information: Browser type and version, operating system, screen resolution, and device type (mobile, tablet, desktop).
• Connection Data: IP address, internet service provider, referring website, and pages visited on our site.
• Cookies and Tracking: Small files stored on your device that remember preferences, keep you logged in, and track navigation patterns. See our detailed cookie section below.

How We Use Your Information

Every piece of data we collect serves a specific purpose. Here's exactly what we do with your information:

Data Sharing and Third Parties

We don't sell your personal information. Period. However, operating an online casino requires working with trusted partners who help provide services. Here's who might access your data and why:

All third parties we work with are bound by strict confidentiality agreements and data protection standards. They can only use your data for the specific purposes we've authorized and must protect it with appropriate security measures.

Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, keep you logged in, and understand how you use the casino. You can control cookie settings in your browser, though disabling certain cookies may affect functionality.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function. These enable account login, secure transactions, and basic navigation. Cannot be disabled without breaking core functionality.
• Performance Cookies: Track how you use the site—which pages you visit, how long you stay, and any errors encountered. This data is anonymized and helps us improve website performance.
• Functional Cookies: Remember your preferences like language settings, display options, and favorite games. Make your experience more personalized and convenient.
• Marketing Cookies: Track your browsing to show relevant promotions. These are optional—you can opt out through cookie settings without affecting gameplay.

When you first visit Golden Crown Casino, you'll see a cookie notice allowing you to accept all cookies, customize preferences, or reject optional cookies. Your choice is stored and can be changed anytime through the cookie settings link in the footer.

Data Security Measures

Protecting your data is our top priority. We employ multiple layers of security to prevent unauthorized access, data breaches, and cyber attacks:

Your Privacy Rights

You have significant control over your personal data. Here are your rights and how to exercise them:

• Access Your Data: Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
• Rectify Inaccuracies: Update incorrect information directly in your account settings or contact support for assistance. We'll correct errors promptly.
• Delete Your Data: Request account deletion and removal of your personal data. Note that we must retain certain records for legal compliance (typically 5-7 years for financial transactions).
• Restrict Processing: Limit how we use your data in certain circumstances, such as while disputing accuracy or challenging processing legality.
• Data Portability: Receive your data in a structured, machine-readable format to transfer to another service provider.
• Object to Processing: Opt out of marketing communications, automated decision-making, or data processing based on legitimate interests.
• Withdraw Consent: Remove consent for optional data processing at any time without affecting services based on other legal grounds.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. Include your username and specific request. We'll respond within 30 days and verify your identity before processing the request.

Data Retention

We don't keep your data forever. Different types of information have different retention periods based on legal requirements and business needs:

After retention periods expire, data is securely deleted or anonymized beyond recovery. Backups containing old data are also deleted according to our retention schedule.

International Data Transfers

Golden Crown Casino operates globally, which means your data might be transferred to and processed in countries outside Australia. We ensure adequate protection for international transfers through:

• Standard Contractual Clauses approved by data protection authorities
• Ensuring transfer destinations have adequate data protection laws
• Implementing additional security measures for sensitive data
• Regular audits of international partners' data protection practices

Your data receives the same level of protection regardless of where it's processed. All partners handling your information are contractually obligated to maintain strict security standards.

Children's Privacy

Golden Crown Casino is strictly for adults aged 18 and over. We don't knowingly collect information from anyone under 18. Our age verification process prevents underage registration, but if you believe a minor has accessed our services, contact us immediately at [email protected].

If we discover a minor has registered, we'll:

• Immediately suspend the account
• Void all transactions and return deposits
• Delete all personal information
• Report the incident to our regulatory body
• Implement additional measures to prevent future occurrences

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we'll:

• Update the "Last Updated" date at the top of this page
• Notify you via email to your registered address
• Display a prominent notice on the website for 30 days
• Require acceptance of new terms before you can continue using services (for significant changes)

We recommend reviewing this policy periodically to stay informed about how we protect your information. Continued use of Golden Crown Casino after policy updates constitutes acceptance of the changes.

Contact Information

Questions, concerns, or requests regarding this Privacy Policy or your personal data should be directed to:

For general support inquiries unrelated to privacy, use our standard support channels outlined on the support page.

Regulatory Information

Golden Crown Casino is licensed and regulated by [Licensing Authority]. Our data protection practices comply with applicable gambling regulations and data protection laws including GDPR where applicable. If you're unsatisfied with our response to a privacy concern, you have the right to lodge a complaint with:

• Our licensing authority at [Regulator Contact]
• Your local data protection authority
• The Office of the Australian Information Commissioner (OAIC) for Australian residents